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Your Webmistress
In case anyone is interested, I thought
I'd let my readers know who writes the stuff on this website.
My name is Denise Luhman, and I am the Resort Manager for Canada House Beach Club.
My first "encounter" with Canada House was in 1988, when I spent about 6 months
working here as the Activities Director ("call me 'Julie'!") before my manager
was replaced by someone who decided the Association couldn't afford my position.
(She was right, by the way...)
Fast-forward 9 years. In mid-1997, I began working as an independent contractor,
doing secretarial and paralegal work. For nearly 5 years, Canada House was my
biggest client, until February 2003 when they hired me away from myself to work
here full time.
When I came on staff here, I was the
Administrative Assistant and Comptroller, responsible for everything to do with
money coming in and going out, as well as owner records. About a year and a half
later, I was also put in charge of the Front Desk and my title was changed to
Administration Manager. In May 2005, the Building Manager (who was responsible
for the maintenance and housekeeping departments) went on a four-day medical
leave. When her leave was extended to two weeks, I was asked to cover for her
and to make some policy changes in her departments. When another month was
added, the decision was made to transfer her to another property within the
management company, and combine the two managerial positions. I was then
designated "Interim Manager" for a 90-day trial. On September 29, 2005, I was
officially named Resort Manager. Two and a half weeks later, I left for vacation
and came back to find that Wilma had taken most of the roof of the three-story
poolside building on the East side, along with a whole bunch of other stuff we
really kind of needed. It took well over a year before we got the property back
in shape, and now we're working on making improvements instead of just making
repairs. You could say my first year and a half as manager here was a trial by
fire... but me & my resort got through it just fine! ;o)
I used to say that if you're an owner at Canada House, I was the person you
needed to talk to about your maintenance and taxes, issues with your account or
ownership, banking your week, etc. I always said, "If you don't know who to ask,
ask me -- because if I don't know, I'll at least be able to point you in the
right direction." Unfortunately, because my duties have changed so drastically
since becoming the Resort Manager, I am no longer able to spend the kind of time "chatting"
with owners that I used to be able to. So these days, most of the questions that
relate to the items listed above go to my Administrative Assistant.
I am very big into "owner education". I have found in the past nine
years that
there are two kinds of timeshare owners -- those that LOVE timeshare, and those
that can't stand it. And as a general rule, those who can't stand it are the
ones who were told when they bought it that they could exchange their time for
any other time, anywhere in the world -- but without being given even the
slightest clue about how to go about it.
I've said before on this site, I don't sell timeshare, and it doesn't matter to
me who owns it (as long as they're paying the maintenance)... so I have no
ulterior motive when I say that I think timeshare is the neatest thing since
sliced bread. But if you don't know how to use it, you aren't going to get
anything out of it, and you aren't going to enjoy it -- anymore than you'd enjoy
your computer if you didn't know how to turn it on.
So if you have questions about timeshare, or about Canada House, please browse
this site. The whole purpose of the site is for the information and education of
our owners, so please relax and take some time to look around. And if there are
any questions that haven't been answered here, please feel free to
contact us. After all, that's what
we're
here for! :o)
~ Denise <7>< |
