House Rules

Notes for Exchangers

  • When you come to this resort as an exchange, you are staying in a unit that belongs to 51 individual owners. Repairs to the units, furnishings, and amenities are paid for by those owners. Please keep this in mind and treat their property as if it were your own.

Packages/Deliveries

  • We are a very small resort, with extremely limited storage space.
  • If you receive mail (envelopes/magazines only – i.e.: items that can fit in a standard mailbox) up to two weeks prior to your arrival, it will be held for you. Mail received more than two weeks prior to your stay OR after your check-out will be returned to sender.
  • If you receive packages up to one week prior to your arrival, you will be charged a storage fee of $10-$25 PER PACKAGE, PER DAY from the day the package is delivered until the day of your arrival. Storage fees must be paid in full before packages will be released. Packages received more than one week prior to your arrival OR after your check-out will be returned to sender.
  • If you receive packages/mail/delivery during your stay, you will be notified and asked to retrieve your item(s) at the Front Desk. There is no charge for receiving packages while you are currently in-house.

Check-In

  • A government-issued photo ID must be presented at the time of check-in, and the name on the ID must match the name on the reservation.
  • A $100 security deposit (cash or credit card) is required to check-in. Your deposit, less any room charges and/or damages, will be returned after you have checked out and your unit has been inspected.
  • When you check in, you will also need the make, model, license number, and state of registration of your car, so that we may issue a parking pass for your vehicle.

Maximum Occupancy

  • Efficiency: 4 people
  • One-Bedroom: 6 people
  • Two-Bedroom: 8 people

Occupancy rates are determined by the fire code. Exceeding the maximum occupancy rate of your unit will be cause for eviction without refund or compensation of any kind.

Parking

  • One parking space is allocated for each unit.
  • Cars parked on the property without permits properly placed in the dash may be towed without notice.
  • Parking is head-in only.

NOTICE
At no time are RV’s, Trailers, jet-skis, campers, motor homes, or boats to be parked, serviced, repaired, washed, or flushed out on Canada House property.

Other No-No’s

  • Bicycles*
  • Skateboards*
  • Rollerblades/Rollerskates*
  • Scooters*

* You may BRING these items on property (in fact, we even have a bike rack if you choose to bring a bike). However, you may not USE them on property.

  • “House parties” will not be tolerated.
  • Pets may not be brought on property at any time.
  • Towels &/or clothing is not to be hung on walkway or balcony railings.

Housekeeping

  • Used sheets and towels may be taken to the linen exchange area (1st floor, East side) to be exchanged for clean ones anytime between 9:30 A.M. and 5:00 P.M. daily (except Saturdays).
  • For units with sliding doors, a member of our Housekeeping Team will stop by either Tuesday or Wednesday to clean them. West side picture windows will also be cleaned Tuesday or Wednesday, but access to the unit will not be required.
  • Fresh towels will be brought to your door twice weekly (Mondays and Thursdays) to be exchanged for used towels.
  • For guests who stay two weeks or more, we provide “stay-over” service at no charge. This service is the equivalent of a “Completely Clean” (see below), and will usually be done on Friday. Upon your request, we can schedule it for Sunday instead.
  • In consideration of our Owners’ maintenance fees, we do not provide “free” housekeeping other than that shown above. However, for those who wish to have additional maid service, we offer the following choices for a fee:
    • Mini Maid (one day of your choice) includes:
      • make bed (no linen change)
      • replace used towels
      • vacuum
      • empty trash
    • Tri-Tidy (three days of your choice) includes:
      • make bed (no linen change)
      • replace used towels
      • load & run dishwasher
      • empty trash
    • Completely Clean (one day of your choice) includes:
      • change sheets
      • replace used towels
      • load/run/empty dishwasher
      • clean kitchen
      • clean bathroom
      • sweep & mop
      • dust & vacuum
      • empty trash
      • wash windows/sliding doors
  • Notes:
    • Extra cleaning service must be arranged with the Front Desk at least 24 hours in advance and may be paid for in cash at the Front Desk or charged to your room.
    • Due to the high volume of check-ins/outs, these services are not available on Saturdays.
    • Prices for each service vary depending on unit type.

Guest Services

  • The front desk staff is here to assist you with information regarding area attractions, restaurants, special events, and anything else you may need to make your stay more enjoyable, and will be happy to make reservations for any area restaurant or attraction.
  • If you wish to make arrangements in advance of your time here, please feel free to call the front desk at (954) 942-8200 between 8 AM and midnight Eastern time Sunday through Friday.

Check-Out

  • CHECK-OUT TIME IS 10:00 AM.
  • If your room has not been vacated by 10:00 A.M. on your scheduled day of departure, you will be charged a “Late Departure Fee” of $40.00 per hour.
  • There are no refunds for late check-ins or early departures.
  • Before leaving, we ask that our guests:
    • place all used sheets in the bathtub
    • place dirty towels in the laundry basket inside front door
    • put all dirty dishes in the dishwasher and leave the dishwasher door open
    • empty all trash cans in unit & place bags outside

One last note
Although the vast majority of our guests respect our resort and the other people who come to “live” here during their weeks by leaving the units in good condition, we have found that others do not. If you are one of the “others”, please be aware that all guests will be charged for damage to units and their contents, and that we charge a “heavy cleaning fee” of no less than $50 for units left in excessively poor condition at check-out. The fee for smoking in your unit is $250 per unit/week.

We look forward to seeing you soon!

As always, if you have any questions, please feel free to contact us!